What You May Want to Know Before Buying a PTLevel

What Customers Want to Know Before Buying a PTLevel

Many customers have a few extra questions before purchasing their first PTLevel, and we want to answer those questions! Below are a few frequently-asked questions, what you want to know, before buying a PTLevel.

What You May Want to Know Before Buying - What's the Range?

What is the range on the PTLevel?

Long Range Wireless PTLevel: The range on the Long Range Wireless PTLevel can be up to 1km! Factors such as grade (is the transmitter installed below grade?), obstructions (are there any large cement or metal obstructions between the Receiver and Transmitter?), line of sight (are there trees and hills in the way?) can lower the range.

If our device doesn't work for your scenario, we have a 30 day money-back guarantee (minus the cost of shipping). Before buying a PTLevel, review the distance between the tank and where you will plug in the Receiver to determine if there are any major obstacles.

WiFi Wired PTLevel: The Wired WiFi PTLevel requires a strong WiFi signal (70%+) at your tank.

Once your device is setup, you'll be able to check the WiFi signal right from your dashboard.

What Customers Want to Know Before Buying - Will It Work in My Tank?

What kind of tanks can I measure with the PTLevel?

Some customers have the question, "will this work for my tank?" before buying. The Long Range Wireless PTLevel and the WiFi Wired PTLevel are both designed for a multitude of tank sizes and kinds. Basically, they will measure any liquid that has a consistent density and is between the depth of 1.5'' and 18'. Note: The standard length of tubing is 13', so if you need additional tubing make sure to order that when you check out!

The most common tanks that PTLevels are used in are:

rain water harvesting systems
cisterns
wells
dug wells
ponds
tanks
chemical tanks
septics
sumps
reverse osmosis tanks
fertilizer tanks
peroxide tanks
reservoirs.

Before buying a PTLevel, if you intend to install it in a septic tank we recommend you review the septic tank installation here and reach out to us with any questions.

What Customers Want to Know Before Buying - Wireless or WiFi?

Which device is right for me?

What Customers Want to Know Before Buying - Maintenance

How often do I need to do maintenance?

Many customers want to know how much maintenance they will need to be doing before buying a PTLevel. Once every three months or seasonally we suggest that you pull the tubing and weight out of the tank. Let it drain for a second or two and give it a quick inspection. If you have a clear tube, check to see if there is any water or moisture in it. If there is, please see this article: Low or 0% Readings . Then just simply drop the weight back into the tank.

If you have the Wireless PTLevel, just be sure to press on the “Connect” button on the transmitter to get the latest reading. Calibrate if desired.

What Customers Want to Know Before Buying - All About Support

What happens if I have a problem with my PTLevel?

We're only a click away! For real, put in a Support Ticket here if you need help. We also have lots of Support Articles to help guide you through set up, troubleshooting, etc! If you put in a ticket, our team will get back to you within about 24-48 hours and is made up of Technicians, Sales, and Developers right here in Ontario, Canada. We want to make it right!

What You May Want to Know Before Buying - The App and WebApp

There's an App and a WebApp - what do I use?

PTDevices App on Android and iOS:

A Mobile App runs on your actual device (such as your phone). Download the Free Android or iOS App to access all of your PTLevel data. You can do everything within the App except upgrade to Premium. Upgrading to the Premium Account must be done via a browser. But once you upgrade, all of your new features are available within the App. (The PTLevel can be used without upgrading as well).

Download the Android App

Download the Apple App

https://youtube.com/shorts/Oux8kUAs0NM?si=pm0uYRtbRbhNNVgW

The PTDevices WebApp:

A WebApp requires internet access to work. A WebApp is also adaptive to any environment (such as tablet, phone, computer, android, iPhone, etc!) This allows the PTLevel WebApp to work on any device you have now or in the future without new downloads, updates, etc.

Without downloading anything, the WebApp is available instantly when you set up your PTLevel. To login to your WebApp visit ptdevices.com. Before buying a PTLevel, people often want to know if their device is compatible with the PTLevel, and we can answer "yes" every time!

Just like a Mobile App, a WebApp shortcut can be added to your phone/tablet home screen and will look and feel just like a Mobile App. To setup a shortcut, check out this article.

What Customers Want to Know Before Buying - Warranty

What is the warranty on a PTLevel?

We have a great warranty on everything we manufacture. Customers want to know if we stand behind our product before they purchase and if they can get ahold of us if something isn't right with their PTLevel. We stand behind our craftmanship which is why we offer a 2 year warranty against any manufactured defect and a 30 day full refund (minus shipping costs) if the device doesn't work for your scenario. Read all about it here!